Terms & Conditions


These Terms and Conditions of Sale (“Terms”) govern the sale of goods and services (“Goods”) by ER-Install and ER-Consult, and shall apply to all quotations offered, purchase orders accepted, or any direction to proceed with engineering, procurement, manufacture or shipment of an said Goods, or acceptance of all or part of such Goods, or payment of all or part of such Goods. ER-Install and ER-Consult desires to provide its customers (“Buyers”) with prompt and efficient service; however, to negotiate individually the Terms of each sales order would substantially impair ER-Install and ER-Consult’s ability to provide such service. These Terms represent the entire sales agreement (“Agreement”) between ER-Install and ER-Consult and Buyer as to purchases made by Buyer from ER-Install and ER-ConsultER-Install and ER-Consult‘s performance is made exclusively conditional on and limited to the provisions of the Terms set forth herein, notwithstanding contrary or additional terms or conditions on Buyer’s purchase order or any Buyer generated procurement documents. THESE TERMS SHALL TAKE PRECEDENCE OVER BUYER’S CONFLICTING TERMS AND CONDITIONS TO WHICH NOTICE OF OBJECTION BY ER-INSTALL and ER-CONSULT IS HEREBY GIVEN. Acceptance of Buyer’s purchase order is conditioned upon Buyer’s acceptance of these Terms, irrespective of whether Buyer accepts these Terms by written acknowledgement, by implication, or by retention of, or payment of Goods ordered hereunder. These Terms apply to all sales made by ER-Install and ER-Consult except additional signed agreement between the parties, commencement of performance and/or delivery shall be for Buyer’s convenience only and shall not be deemed or construed to be acceptance of Buyer’s terms and conditions, or any part of them. All correspondence or written agreements pertaining to any part of these Terms shall be in the English language.

Prices And Quotations

Published prices are subject to change without notice. Prices quoted are for the Goods described on the face hereof only and do not include technical data, proprietary rights of any kind, patent rights, qualification, environmental or other than the manufacturer’s standard tests. All quotations are subject to the Terms contained herein unless otherwise agreed to in writing by ER-Install and ER-Consult. Unless otherwise stated in the written quotation, quoted prices are firm for thirty (60) days from the date of ER-Install and ER-Consult’s written quotation; otherwise, prices are as in effect at the time of shipment. Prices are quoted exclusive of taxes, transportation, impositions and fees, other charges, including sales, use, excise, value-added and insurance. Buyer will pay any and all shipping charges, premiums, taxes, fees, duties, documentation, handling and other charges related thereto and shall hold ER-Install and ER-Consult harmless there from; provided that, if ER-Install and ER-Consult, in its sole discretion, chooses to make any such payment, Buyer shall reimburse ER-Install and ER-Consult, in full, upon demand. Prices include ER-Install and ER-Consult’s standard packaging only. The cost of any special packing or special handling caused by Buyer’s requirements or requests shall be added to the amount of the order.

Order Acceptance

Any quotations of ER-Install and ER-Consult is subject to, and shall not become binding upon ER-Install and ER-Consult until actual receipt by ER-Install and ER-Consult of Buyer’s written order based on all Terms herein, without qualification, within thirty (30) days after the date hereof. All orders shall be subject to acceptance by ER-Install and ER-Consult; insofar as these Terms conflict with any terms and conditions in Buyer’s order, these Terms shall govern. No order shall be binding upon ER-Install and ER-Consult until ER-Install and ER-Consult sends Buyer acceptance and confirmation of such order through electronic mail, facsimile, or other written communication.

Cancellation Or Change Order

Buyers may request a change in Goods or delivery by submitting to ER-Install and ER-Consult a written change order request signed by Buyer detailing the scope of such change to be accepted or rejected by ER-Install and ER-Consult in its sole discretion. Buyers desiring to cancel, in whole or in part, an order once accepted by ER-Install and ER-Consult, must notify ER-Install and ER-Consult of such request in writing within thirty (30) days time prior to shipments. Upon written acceptance by ER-Install and ER-Consult of any such cancellation request, Buyer shall be liable for all costs, expenses and charges related to such order based upon the percentage of completion of all work performed through the date of acceptance of cancellation including administrative and handling costs and any damages sustained by ER-Install and ER-Consult. Orders may not be cancelled subsequent shipping and Buyer is liable for all costs, expenses, and fees sustained by ER-Install and ER-Consult for any refusal of acceptance of delivery of Goods by Buyer.

Payment Terms

Buyer agrees to pay for the Goods according to ER-Install and ER-Consult’s payment terms. In ER-Install and ER-Consult’s sole discretion, first-time orders or international orders are payable in full, in advance, and in collected funds. An application for credit may be submitted to ER-Install and ER-Consult’s Accounting Department for review and approval, and ER-Install and ER-Consult reserves the right, in its sole and absolute discretion, to approve or deny credit for any reason whatsoever. Upon granting terms, and unless otherwise agreed to in writing by ER-Install and ER-Consult, the terms of sale are net thirty (30) days from date of invoice, made payable in U.S currency. ER-Install and ER-Consult reserves the right in its absolute discretion to require alternative payment terms, including, without limitation, letter of credit or payment in advance. All remittance shall be to ER-Install and ER-Consult, 7 Shadow Point Court, Simpsonville, South Carolina 29681. In addition, Buyer will be deemed to have accepted an invoice upon the 15th day from the date of invoice and no further objections to the invoice will be permitted or accepted. If ER-Install and ER-Consult otherwise specifies in writing payment terms longer than thirty (30) days from the date of invoice, then (1) the invoice will be deemed accepted upon the 30th day from the date of invoice no further objections will be permitted or accepted; and (2) Buyer must certify within thirty (30) days from the date of invoice that payment has been submitted for processing. ER-Install and ER-Consult may invoice each shipment separately and each shipment shall be considered a separate and individual sales agreement. Buyer agrees to pay such invoice pursuant to the terms without the benefit of setoff or deduction. Invoices not paid when due will bear fees to date of payment at the annual rate of eighteen (18%) percent or such lower rate as may be the maximum permitted by law. ER-Install and ER-Consult reserves the right to establish and/or change credit and payment terms, or suspend its performance extended to Buyer when, in ER-Install and ER-Consult’s sole opinion, Buyer’s financial condition or previous payment record warrants such action. Buyer, in order to provide security for payment of the full price of Goods furnished hereunder, grants ER-Install and ER-Consult a purchase money security interest in said Goods. Buyer agrees to execute any document or furnish information necessary to perfect this security interest. Further, on delinquent accounts, ER-Install and ER-Consult shall not be obligated to continue any or all performance under these Terms or any other written agreement with Buyer.

Security Interest

ER-Install and ER-Consult retains a purchase money security interest in the Goods delivered to Buyer, including accounts receivable to secure payment of all amounts due under these Terms. Buyer’s failure to pay all amounts hereunder in full when and as due shall constitute a default hereof and shall give ER-Install and ER-Consult all rights of a secured party. ER-Install and ER-Consult shall not be required to waive any lien in advance of payment. Buyer agrees from time to time, to take any act and execute and deliver any document (including, without limitation, financing statements) reasonably requested by ER-Install and ER-Consult to transfer, create, perfect, preserve, protect and enforce this purchase money security interest. No Goods furnished by ER-Install and ER-Consult shall become a fixture by reason of being attached to real estate.

Sales Tax

Prices and quotations do not include federal, state or local excise, sales, use or other taxes now or hereinafter enacted, which are applicable to the Goods sold hereunder (excluding only taxes based on ER-Install and ER-Consult’s income), which tax will be added by ER-Install and ER-Consult to the sales price when ER-Install and ER-Consult has the legal obligation to collect the same and will be invoiced to and paid by Buyer, unless Buyer provides ER-Install and ER-Consult with a proper tax exemption certificate. In the event ER-Install and ER-Consult is required to pay any such tax, fee or charge at the time of sale or thereafter, Buyer shall reimburse ER-Install and ER-Consult therefore.


Unless otherwise agreed to in writing by ER-Install and ER-Consult, all domestic shipments by ER-Install and ER-Consult shall be F.O.B shipping point and all international shipments shall be Ex Works per the International Chamber of Commerce’s INCO TERMS. Delivery of the Goods to the carrier shall constitute delivery to Buyer and risk of loss or damage shall thereupon pass to Buyer. ER-Install and ER-Consult shall retain a purchase money security interest in the Goods until Buyer’s final payment to ER-Install and ER-Consult for the Goods. BUYER SHOULD INSPECT DELIVERY OF VISIBLY DAMAGED PACKAGING AND/OR CRATING SHIPMENT MAY SUSTAIN DURING HANDLING BY CARRIER AND BUYER MUST FILE ANY CLAIMS FOR LOSS, DAMAGE, OR MISDELIVERY THEREAFTER WITH THE CARRIER. Acceptance of such visibly damaged packaging and/or crating, or acceptance of packaging and/or crating where ER-Install and ER-Consult’s crate seals or strapping is not intact, excludes ER-Install and ER-Consult from any and all liability arising presently or in the future of concealed damaged Goods claims pursuant to Paragraph 9 herein following. Buyer should notify ER-Install and ER-Consult immediately upon receipt of a damaged shipment and its intent to file claims with the transportation carrier. Buyer acknowledges that delivery dates provided by ER-Install and ER-Consult are estimates only and ER-Install and ER-Consult shall not be liable for delays in delivery or for failure to perform due to causes beyond the reasonable control of ER-Install and ER-Consult, nor shall the carrier be deemed an agent of ER-Install and ER-Consult. In the event of delay caused by such event, the date of delivery shall be extended for a period equal to the time lost as a consequence of the delay in delivery without subjecting ER-Install and ER-Consult to any liability or penalty. Delivery of a quantity, which varies from the quantity specified, shall not relieve Buyer of the obligation to accept delivery and pay for the Goods delivered. Delay in delivery of one installment shall not entitle Buyer to cancel other installments.

Inspection And Acceptance

Buyer agrees to inspect the Goods immediately upon receipt and prior to any installation or use of such Goods. Unless Buyer provides written notice to ER-Install and ER-Consult for shortages or incorrect shipment in the Goods within three (3) days after Buyer’s receipt of shipment, such Goods shall be deemed finally inspected and accepted by Buyer. Failure to notify ER-Install and ER-Consult in writing of an concealed damages sustained in transport pursuant to Paragraph 8 herein shall constitute a waiver of any claims of concealed damaged Goods by Buyer hereunder these Terms. Failure to notify ER-Install and ER-Consult in writing of quantity shortages or incorrect shipments within such three (3) day period shall constitute a waiver of any claims of shortages, incorrect shipments, or concealed damages and Buyer waives all rights to return such Goods on the basis of nonconformity of Buyer’s order. Were Buyer delivers those certain Goods to its customers or any third party, ER-Install and ER-Consult’s obligation under this provision shall be for the benefit of Buyer’s customer and shall extend to ten (10) days after such tender of delivery.

Return Material Authorization (RMA)

IN NO EVENT SHALL CUSTOM MANUFACTURED AND/OR SPECIAL ORDER GOODS BE RETURNED. Goods received may not be returned by Buyer except by written agreement with ER-Install and ER-Consult. Returns are only authorized pursuant to Paragraphs 9 and 16 respectively herein. In all events, a Return Material Authorization (“RMA”) number must be secured from ER-Install and ER-Consult before such Goods can be returned. The RMA is valid for thirty (30) days only from the date the authorization is issued. In addition, RETURNS WILL BE CREDIT ONLY unless otherwise remedied by ER-Install and ER-Consult pursuant to Paragraph 16 herein. Obtaining a RMA does not guarantee credit. ER-Install and ER-Consult reserves the sole right to determine the amount of credit to be issued on all Goods returned. All returns are subject to a minimum service charge of twenty- five (25%) of the selling price, plus all transportation charges and inspection and acceptance by ER-Install and ER-Consult. No unauthorized returns will be accepted within ER-Install and ER-Consult’s or our suppliers’ facilities. To obtain an RMA, Buyer must specify the reason for the return. Only new, unused, standard, currently manufactured ER-Install and ER-Consult products will be considered for return and credit. ER-Install and ER-Consult will, in its sole discretion, make determinations on warranty claims following criteria set forth in Paragraph 16 herein. No credit allowance on defectives will be made and no replacement for defectives will be shipped in any event unless the alleged defectives are, among other things, established to ER-Install and ER-Consult’s satisfaction after suitable inspection by ER-Install and ER-Consult.

Force Majeure

Buyer agrees that ER-Install and ER-Consult shall not be liable for any damage or penalty for delay in delivery or for failure to perform its obligation due to cause beyond its reasonable control, including, but not limited to, product allocations, material shortages, labor disputes, transportation delays, unforeseen circumstances, act of God, acts of omissions of other parties, acts or omissions of civil or military authorities, governmental priorities, fires, strikes, floods, severe weather conditions, computer interruptions, terrorism, epidemics, quarantine restrictions, riots or war. ER-Install and ER-Consult’s time for delivery or performance will be extended by the period of such delay, or ER-Install and ER-Consult may, at its opinion, cancel any order, or remaining part thereof, without liability by giving written notice to Buyer.

Installation Work

Buyer agrees that unless specifically quoted and agreed to, ER-Install and ER-Consult prices for Goods do not include an allowance for installation and/or final on-site testing, training, or adjustment. Any such service shall be billable to Buyer as a separated item. Buyer agrees that if ER-Install and ER-Consult is contracted to provide for installation of some or all of the Goods, Buyer shall have all things in readiness, including but not limited to equipment, connections and facilities, for installation at the time the Goods are delivered. Any movement of the Goods from Buyer’s warehouse or other location to the installation site shall be at Buyer’s added expense, unless otherwise agreed in writing. ER-Install and ER-Consult shall have free use of Buyer’s hoisting equipment and operator. Buyer shall reimburse ER-Install and ER-Consult for any and all expenses arising out of (1) Buyer’s failure to have all things in readiness for installation on the scheduled installation date, and (2) any and all other unusual and/or unexpected conditions that may develop or be encountered in the installation process. Buyer shall be responsible for any damage to ER-Install and ER-Consult’s work caused by anyone other than ER-Install and ER-Consult or ER-Install and ER-Consult’s subcontractor. Proposed changes in the scope of any installation work to be performed hereunder shall be subject to an adjustment in price to be agreed upon by Buyer and ER-Install and ER-Consult in writing prior to any obligation of ER-Install and ER-Consult to accept and make such changes.

Proprietary Rights

Buyer agrees that the sale of Goods hereunder shall in no way be deemed to confer upon Buyer any right, interest or license in any patents or patent applications or design copyrights ER-Install and ER-Consult or its suppliers may have covering the Goods. ER-Install and ER-Consult and its suppliers retains for themselves all proprietary rights in and to all designs, engineering details, and other data and materials pertaining to any Goods supplied by ER-Install and ER-Consult and to all discoveries, inventions, patents and other proprietary rights arising out of the work done by ER-Install and ER-Consult in connection with the Goods or with any and all Goods developed by ER-Install and ER-Consult as a result thereof, including the sole right to manufacture any and all such Goods. Buyer warrants that it will not divulge, disclose, or in any way distribute or make use of such information, and that it will not manufacture or engage to have manufactured such Goods.

Instruments Or Service

Buyer agrees that designs, plans, specifications, reports and similar documents prepared by ER-Install and ER-Consult are instruments of professional service and may not be altered without ER-Install and ER-Consult’s prior written approval. Buyer warrants that ER-Install and ER-Consults instruments of service will be used only as submitted by ER-Install and ER-Consult. Buyer waives any claims against ER-Install and ER-Consult, and shall indemnify, defend and hold harmless, ER-Install and ER-Consult from any claim or liability for injury or loss arising from unauthorized alterations of ER-Install and ER-Consult’s instruments of service. Buyer shall compensate ER-Install and ER-Consult for any time or expense incurred by ER-Install and ER-Consult defending such a claim.

Technical Assistance Or Advice

Buyer agrees that any and all technical assistance or advice offered by ER-Install and ER-Consult in regard to the use of Goods provided in connection with Buyer’s purchase is free of charge and only as an accommodation to Buyer. ER-Install and ER-Consult shall have not obligation to provide any technical assistance or advice to Buyer and if any such assistance or advise is provided, such fact will not obligate ER-Install and ER-Consult to provide any further or additional assistance or advice. ER-Install and ER-Consult shall not be held liable for the content or Buyer’s use of such technical assistance or advice nor shall any statement made by any of ER-Install and ER-Consult’s representation in connection with the Goods constitute a representation of warranty, express or implied.

Warranty And Limited Liability

ER-Install and ER-Consult warrants to Buyer that the Goods purchased by Buyer shall be free of defective material or faulty workmanship for a period of one (1) year from the date of shipment of such Goods by ER-Install and ER-Consult (“Warranty Period”) and shall conform to specifications, if any, as interpreted by the instruments of service, if any, so long as such Goods have been properly installed (if not in accordance with ER-Install and ER-Consult instructions). Wear parts and perishable parts are NOT warranted.

The liability of ER-Install and ER-Consult for any breach of the foregoing warranty shall not extend to dismantling, installing or reinstalling, but shall be limited to repairing or replacing, at ER-Install and ER-Consult’s option, said defective items or parts of said Goods without charge, within a reasonable time after receipt of written notice from Buyer of any such defective Goods, provided that such notice is received by ER-Install and ER-Consult within the Warranty Period. Buyer and ER-Install and ER-Consult expressly agree that Buyer’s sole and exclusive remedy against ER-Install and ER-Consult with respect to defective Goods shall be for the repair or replacement (at ER-Install and ER-Consults option) of defective Goods as provided herein. Buyer shall not in any event be entitled to, and in no event shall ER-Install and ER-Consult be liable for any claim for loss or damage arising out of the supplying of any Goods to Buyer, whether based on contract, warranty, tort, including negligence, or other grounds, other than the purchased price for such Goods.

Allegedly defective Goods must not be returned except after receipt of authorization pursuant to Paragraph 10 hereof. Without limiting the generality of the foregoing, ER-Install and ER-Consult does not warrant any of the components or systems ER-Install and ER-Consult sales to be used in conjunction with any systems manufactured by others without written consent by ER-Install and ER-Consult by ER-Install and ER-Consult of such warranty. Buyer assumes any and all risks and liability for the results obtained by use of the Goods in combination with any other equipment or material or in the practice of any system. Buyer agrees that ER-Install and ER-Consult is not responsible for any conditions over which ER-Install and ER-Consult has no control. ER-Install and ER-Consult’s warranty does not apply to any Goods that have been subjected to misuse, mishandling, neglect, improper maintenance, accident, improper installation, modification (including but not limited to use of unauthorized parts of attachments), adjustment or repair by anyone other than ER-Install and ER-Consult. This warranty is for Buyer’s exclusive benefit and is not transferable. Buyer is, however, permitted to represent to its customer that such customer may rely on this warranty, WITH prior written consent of ER-Install and ER-ConsultER-Install and ER-Consult specifically disclaims any other warranties, express, implied, or statutory; including without limitation any implied warranty of fitness for a particular purpose or implied warranty of merchantability.


Buyer agrees to indemnify, defend and hold harmless ER-Install and ER-Consult from and against any and all damages (even if ER-Install and ER-Consult has been advised of the possibility of such damages), liabilities, losses, costs, expenses and fees (including reasonable attorney’s fees and court costs), including but not limited to, all losses related to property damage, loss of profits or revenues, loss of use of property, cost of capital, cost of injury, or death, from any suits, claims, counterclaims, demands, judgments, and other actions (each a “Claim”), regardless of whether a Claim is based on theories of contract, tort, negligence, strict liability, warranty, indemnity, contribution, statute or otherwise, including without limitation, all Claims relating to injury to and death of any and all persons and for loss of and/or damage to property arising form or in connection with (a) Buyer’s efforts to promote, market, sell and distribute the Goods, including, without limitation, any negligent, reckless or wanton acts of omissions of its employees, representatives and agents arising in connection with or pursuant to those sales efforts, (b) the use, handling, repair, alterations, adjustment, operation or modification of the Goods by any of Buyer’s employees, representatives or agents, and (c) any claims of patent, trademark or other intellectual property infringement for Goods manufactured in accordance with Buyer’s specifications.

Controlling Law

Buyer agrees that the transactions contemplated herein have a substantial relationship with and impact on the State of South Carolina. The laws of the State of South Carolina and the United States of America, when applicable, shall govern and control the construction, interpretations and enforcement of this Agreement. Any terms of this Agreement which are not enforceable are deemed severed only to the extent of such non-enforceability. All disputes and matters whatsoever arising under, in connection with or incident to this Agreement shall be litigated, if at all, in the United States District Court of South Carolina, if such court has subject matter jurisdiction.


These Terms constitute the entire sales Agreement between ER-Install and ER-Consult and Buyer with respect to the sale of Goods and transactions by ER-Install and ER-Consult herein and shall not be modified or rescinded, except by writing signed by ER-Install and ER-Consult and Buyer. These Terms supersede all prior oral and written quotations, communications, agreements and understandings between ER-Install and ER-Consult and Buyer with respect to the Goods and transactions described herein. The obligations, rights, terms and conditions hereof shall be binding on ER-Install and ER-Consult and Buyer hereto and their respective successors and assigns. Any changes hereto must be in writing signed by both ER-Install and ER-Consult and Buyer. In the event any provision of this Agreement is deemed unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. ER-Install and ER-Consult and Buyer expressly agree that Buyer is an independent contractor in the performance of the order and is solely responsiblefor its employees and agents and will indemnify ER-Install and ER-Consult for any and all claims, liabilities, damages, debts, settlements, costs of attorneys’ fees, and expenses of any type whatsoever arising on account of Buyer’s activities, including, but not limited to authorized representations or warranties (or failure to disclaim effectively all warranties and liabilities on behalf of ER-Install and ER-Consult to the same extent disclaimed herein) to its customers.